Clerical Operations Certificate at Ollessos Technical Training Institute

Clerical work generally involves day-to-day administrative support duties such as filing, answering phones, compiling reports, handling daily mail and opening copy machines.These tasks may be performed by secretaries, office clerks, and administrative assistants.

This Clerical Operations Certificate program will equip you with the knowledge and skills required to perform your duties as a clerk a wide array of industries.

Clerks are employed in a wide range of industries, applying their organizational and office skills to meet the needs of their employers. While some are general office clerks, others specialize in one type of clerical work, such as business, finance, and government. These professionals may fulfill more complex tasks.

As a Clerical Operations students you will learn how to perform the following clerical duties.

• Word processing and typing
• Sorting and filing
• Photocopying and collating
• Record keeping
• Appointment scheduling
• Minor bookkeeping

The responsibilities of the clerical assistant include answering and directing calls, sorting the daily mail, maintaining filing systems, and typing up forms and other copy. To be a successful clerical assistant, you should have excellent organizational and administrative skills.

Entry requirement

• KCSE D Plain
• Pass in Artisan Level where applicable
• Any other equivalent qualification as approved by KNEC