Secretarial Studies
This Secretarial Studies course is a Certificate program accredited by KNEC.
- Office Procedures: Introduction to basic office procedures, including filing systems, record-keeping, and office etiquette.
- Business Communication: Developing effective communication skills for written correspondence, telephone etiquette, and interpersonal interactions.
- Computer Applications: Familiarization with essential computer applications such as word processing, spreadsheet software, and email communication.
- Time Management: Techniques for managing time effectively, prioritizing tasks, and meeting deadlines in a fast-paced office environment.
- Customer Service: Understanding the principles of good customer service and techniques for dealing with clients and stakeholders.
- Basic Accounting: Introduction to basic accounting principles, including handling cash, invoicing, and basic financial record-keeping.
- Administrative Proficiency: Mastery of office procedures, document management, and organizational skills to handle administrative tasks efficiently.
- Communication Skills: Enhanced communication skills, including writing clear and professional correspondence, answering phones professionally, and interacting with colleagues and clients.
- Computer Literacy: Proficiency in using computer applications for word processing, spreadsheet management, email communication, and internet research.
- Time Management: Effective time management techniques to prioritize tasks, meet deadlines, and maximize productivity in the workplace.
- Customer Service: Understanding of customer service principles and techniques for providing courteous and helpful assistance to clients and visitors.
- Administrative Assistant: Providing general administrative support, including answering phones, managing correspondence, and assisting with office tasks.
- Receptionist: Greeting visitors, answering phones, and directing inquiries to the appropriate department within an organization.
- Office Clerk: Performing clerical duties such as filing, data entry, photocopying, and maintaining office supplies.
- Customer Service Representative: Handling customer inquiries, resolving issues, and providing assistance in a customer service role.
- Data Entry Clerk: Entering and maintaining data in computer systems, ensuring accuracy and completeness of records.
Are you interested in pursuing this Certificate in Secretarial Studies program?
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